How we help new team members get up to speed fast

By Kathleen Herrmann August 18, 2022

Have you at any time began a new position and didn’t know where to start? At AWeber, we set you up for accomplishment from working day one with our unique just take on new group member onboarding.

At any time begin a new task, get handed a notebook, and then get sent on your way? You’re doubtful of where to get started, who to meet with, sitting down about seeking to come across some thing to do to fill your time. That doesn’t really scream “remarkable start to a new purpose,” if you ask me.

At AWeber, we view onboarding a minor in another way than most. All new AWeber team members (regardless of their function) shell out their to start with 6 days, yes six entire times, NOT undertaking their career. I know that may well audio a tiny extreme — what could we maybe be covering for 6 days!? — but how can you perhaps be asked to do your job prior to you absolutely fully grasp how your business performs?

So at AWeber, you devote your initial 6 days finding to know our team, customers, and product or service.

Fulfill the AWeber Group

Obtaining to know your crew associates shouldn’t take place by accident. So we set aside dedicated time for you to acquire meaningful interactions in the course of your initial 7 days.

Every new crew member is established up with a buddy, who is their “go-to” person throughout their to start with 7 days at AWeber. If the workforce member has a problem about where by to discover our product roadmap, or even which entertaining “off-topic” slack channels to be a part of — their buddy is there to assistance. 

Buddies do every thing from greeting new workforce users ahead of their initially day to meeting with them every single day all through onboarding to reply concerns and get to know every other. Buddies also guide their “Meet the Team” periods and host a celebration at the conclude of their onboarding.

Speaking of “Meet the Team” sessions… our new workforce members basically do fulfill the full AWeber team all through their initially week. And try to remember what we said before about significant interactions in the initially 7 days? Each session is designed up of a random combine of staff customers that share the subsequent details about on their own: 

• Title
• Pronouns
• Site
• Workforce and Placement
• Yrs at AWeber
• Enjoyment Fact

These classes are a ton of enjoyable and actually clearly show off the lively, assorted personalities that make up our workforce! From a UX Designer who teaches Zumba to an Engineer who builds devices from scratch to a CS Group Direct with a qualifications in yard wrestling — we definitely dwell our main value of “Don’t consider ourselves also severely. Have enjoyment!” to the fullest. 

In addition to meeting every AWeber group member, new group users also satisfy with each individual department to find out about that department’s targets and duties, how they collaborate with other departments throughout the enterprise, and their impression on our corporation goals.

Fulfill the AWeber Buyers

At AWeber, our buyers are at the forefront of every little thing we do. And how can you maybe produce or style and design products for, sector products to, or answer thoughts for our shoppers devoid of a potent knowledge of WHO we provide. We deal with this challenge in the course of onboarding in two means.

Very first, all new workforce members go as a result of a “Know Your Customers” session where by they understand about the creators and smaller business house owners we provide. In that session we do a deep dive into actual buyers, how they use the product or service, and how we continually lover with them to help mature their corporations.

All new team associates also take part in a couple buyer solutions shadow periods. In these sessions, new workforce users lover with a shopper alternatives staff member and observe as they get the job done through serious assistance tickets, in authentic time. These classes assistance new crew customers have an understanding of how the AWeber merchandise operates, but it also offers them a better being familiar with of how our customers believe and what motivates them.

Discover the AWeber product

Every thing we do at AWeber arrives from an comprehension of the creators and business owners we serve. So what much better way to do that than to really turn into just one of them — and we do this by working with our product

In the course of onboarding, all new workforce customers create their very own faux smaller organizations (or use their facet hustle if they have a single) to get hands on with our product or service just like a actual consumer would.

New staff customers established up their AWeber accounts, generate a landing web site, deliver their first e-mail, and even build a sample products. Through this method they understand the frequent struggles our consumers encounter, this sort of as what to compose in their emails or how to mature their subscriber checklist. As each individual team member moves into their new work, understanding our customers’ struggles allows them to come up with innovative options to fulfill their wants.

Grow to be section of the AWeber group

Armed with all of this AWeber know-how, new group associates can jump into their function with a great substantial-amount knowledge of who we are, who our clients are, and how their part impacts the corporation at large.  

We simply cannot wait for you to develop into our upcoming AWeber staff member, so you can knowledge our onboarding process very first hand. Arrive see what all of the hoopla is about — join the AWeber workforce right now!